This incident has been resolved. All pages and services are functioning normally again. The total outage time was: 5 hours and 30 minutes. Thank you for your patience and understanding.
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Posted Jan 04, 2023 - 21:45 EST
Monitoring
We are beginning to see improvements in our ability to send automated emails.
These particular issues originate with Mandrill, which powers our automatic email receipts, dedications etc. We were advised by them that their engineers are working on a fix.
While Mandrill is doing everything it can to identify and solve the issue, we are actively troubleshooting our systems and will provide updates soon. If you have not already subscribed, click “Subscribe to Updates” to be notified right away via email.
We deeply apologize for any inconvenience.
Posted Jan 04, 2023 - 21:40 EST
Update
At the present time, we continue to experience delays in our ability to send automated emails.
These particular issues originate with Mandrill, which powers our automatic email receipts, dedications etc. We were advised by them that their engineers are working on a fix.
While Mandrill is doing everything it can to identify and solve the issue, we are actively troubleshooting our systems and will provide updates soon. If you have not already subscribed, click “Subscribe to Updates” to be notified right away via email.
We deeply apologize for any inconvenience.
Posted Jan 04, 2023 - 20:40 EST
Update
At the present time, we are experiencing delays in our ability to send automated emails.
These particular issues originate with Mandrill, which powers our automatic email receipts, dedications etc. We were advised by them that their engineers are working on a fix.
While Mandrill is doing everything it can to identify and solve the issue, we are actively troubleshooting our systems and will provide updates soon. If you have not already subscribed, click “Subscribe to Updates” to be notified right away via email.
We deeply apologize for any inconvenience.
Posted Jan 04, 2023 - 18:18 EST
Identified
As of 4:15 pm EST, we have identified issues affecting our platform.
The provider responsible for delivering emails is suffering from technical issues.
At this time, we are not able to send receipts, dedications etc. via email.
If you have not already subscribed, click “Subscribe to Updates” to be notified right away via email.
We deeply apologize for any inconvenience.
Posted Jan 04, 2023 - 17:45 EST
This incident affected: Give Lively (Information delivery services, affecting Give Lively portals and donation pages).